KEPUASAN PASIEN PADA PELAYANAN PENDAFTARAN RAWAT JALAN DI RS BAPTIS KEDIRI

Abstract

Patients come to the hospital for the first time for registration services, both outpatient and inpatient services, so it can be said by the medical records officer that the patient's registration place is (front office). Consumer satisfaction has become the main key in patient service, especially the quality of service in hospitals. The aim of the research is to study patient satisfaction with outpatient registration services at Baptist Kediri Hospital. The research design is to use descriptive methods. Data collection uses purposive sampling. The population of this study are all outpatients at Baptist Hospital, the total sample is 30 respondents who meet the inclusion criteria. Data were analyzed using descriptive statistics. The results of the study showed that the outpatient registration service was Very Satisfied 4 (13.30%), Satisfied 23 (76.70%) and Dissatisfied 3 (10.00%), Conclusion of research results that had been carried out on 30 people. Inpatient registration service The road at Baptist Hospital was found to have the most patient satisfaction with registration services, more than 50% satisfied.